Bitvise reseller policy

Our pricing is the same for all customers, whether they are resellers or end users.

Customers who prefer to purchase through a reseller do so because this service is useful to them. We expect the reseller to charge the customer a reasonable fee, in addition to the cost of the order. The fee should be large enough to provide a quality service.

When multiple resellers contact us for a quote on the same item, prices will be the same for all who inquire. The prices will be as published on our website.

Bitvise does not authorize resellers. We consider resellers as the customer's agent. We expect the reseller to represent the customer toward Bitvise. We do not authorize resellers to represent Bitvise. However, we can assist you and welcome your orders.

How to order as a reseller

If you are a reseller making an occasional purchase on behalf of a customer:

  1. Start at our purchase page and follow the process.

  2. Select an e-commerce provider to process your order: either Cleverbridge or PayPro Global. The e-commerce provider will receive your payment, send your invoice, and handle any issues related to individual order processing.

  3. At checkout, you can provide the end user's information in the Delivery address or License to another person section. Provide your own billing information. No invoice or pricing will be sent to the delivery address.

  4. When you receive notification that your order was processed, keep the invoice for your records. You can forward activation information to the end user, but it will also be delivered if you provided end user information in the Delivery address or Licensee email section.

  5. Make sure to record the Cleverbridge reference number or the PayPro Global order ID under which your order was processed. This is frequently different from the reference number on any previous quote.

    The order reference number is essential if the customer wishes to extend upgrade access later.

    We typically do not receive the reseller's PO number. We will not be able to use your PO number to locate the order.

Resellers must not use activation links. Activation information resulting from your order must be claimed by the end user.

Upgrade extensions

Upgrade extensions for existing licenses are purchased using the customer's License Overview.

If you need to place an upgrade extension order, contact us. Provide information to identify the existing license(s). In most cases, we will need a Cleverbridge reference number or a PayPro Global order ID for a previous order.

The customer must understand their licensing

Bitvise licensing requires the customer to understand their License Overview. Only the customer is in a position to maintain license coverage appropriate for their use. Neither Bitvise, nor the reseller, has the necessary information to ensure that license coverage is sufficient, or a good fit for the customer's requirements.

The best role for a reseller is to obtain a quote, or place an order, based on the customer's specific instructions. The customer's instructions should include:

  • Which items need to be purchased.

  • What quantity of each item is needed.

  • If the order should be added to existing licenses, into which license group it should be placed. An existing license group needs to be identified by exact name, or by a Cleverbridge reference number or PayPro Global order ID in the license group.

Customers who do not understand their licensing should contact Bitvise first. The reseller should be contacted after the customer understands their licensing, and can specify the items and quantities that need to be purchased.

Reseller dates are not authoritative

A customer may expect a reseller to specify dates related to new licenses or upgrade access extensions. Dates provided by resellers are not authoritative.

Reseller-provided dates can contain misunderstandings. A common misunderstanding is that upgrade access is extended from the date of extension. Upgrade access is a license modification, not a service. It is extended from the previous date of expiry.

A customer can place an order for new licenses, and group it with previously existing licenses. This changes upgrade access for all licenses in the grouping.

Bitvise can re-group a customer's orders based on requests received directly from the customer, or through a reseller. Any change in how the customer's orders are grouped affects upgrade access expiry.

A reseller cannot be aware of interactions that may have taken place since a previous order. A reseller cannot represent the correct upgrade access expiry date to the customer without obtaining current information from Bitvise.

Bitvise licensing requires the customer to understand their License Overview. This includes the number of licenses in each group and their upgrade access expiry.