Technical support

You can always contact us with questions about our software.

Before you write, check our published resources. For Bitvise SSH Server, the following pages are commonly useful:

If you are experiencing a new issue, or have not found a solution:


Contact us


Please do report issues. Bitvise software does not use telemetry. Your reports are the only way we learn about new problems.

Let us know your experiences from solving your issue. Your feedback helps us improve our software, our website information, or both.

Licensing and activation

For Bitvise SSH Server per-installation licenses, log in for your activation code, upgrade extensions, and license details:


License Overview


Large-scale licenses are managed by Bitvise manually. Contact us with any inquiry about large-scale licenses, or any other activation or licensing questions.

General queries

Potential resellers, please read our Reseller Policy.

If you have questions about general company matters, contact us.

Response time

We try to respond to all inquiries within one business day.

If you submitted a case, but have not received a response in multiple days, it could be that:

  1. We did reply, but our reply was sorted as junk mail. Check your spam folders to be sure.

  2. We did reply, but our reply was silently discarded by your email system. In this case, please submit your inquiry again. Use a different email that is more likely to preserve our response.

  3. The inquiry might have included no email address. If this could be the case, please submit your inquiry again. Make sure to provide an email address.

  4. We might have dropped the ball. It has happened. In this case, we humbly apologize, and request that you submit your inquiry again.

Please use email!

Please use email - via our contact page - not telephone. We do want to hear from you! We welcome and appreciate feedback and inquiries. However, we are a small company aiming to develop high quality software that does not need support. Inquiries are handled by senior team members. We respond to all issues, but we cannot handle them in real time.

In cases of urgency, you can reach denis bider via Signal, under denisbider.01. Open a support case before messaging. Include details. Mention the case number. Please use this for emergencies only.

For Bitvise, an emergency is not when your site is down, but when there's a critical problem in our software. We cannot immediately put out your fires.

Company address

We are a small group of professional developers who work from individual home offices in Slovenia, Hungary, and the United States. Our principal address is:

Bitvise Limited
4105 Lombardy Ct
Colleyville, TX 76034-1409
USA

See also our About us page.